This article describes how to troubleshooting/fix the issue.
Issue/Error: mystic password is not working
How to reset mystic password if get locked:-
> Login VxRail Manager appliance by using root credentials.
> Run the below command to verify the status
# pam_tally2 -u mystic
> Run the below command for reset mystic user.
# pam_tally2 -u mystic --reset
> How to change mystic password
# passwd mystic
enter new password

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