When configuring a Windows VDI desktop or RDSH session with Horizon View, different software components must be installed such as the VMware Tools and the VMware Horizon View Agent. When using User Environment Manager and App Volumes they require an agent too. All these software components must be installed in the correct order in the master/golden image to prevent problems such as for example a black screen when connecting to a Windows VDI desktop using the PCoIP protocol.
Login into vCenter and connect to console/RDP the VM.
Please follow the below order to perform a re-install agent.
1.Uninstall VMware tools
2.Restart the server.
3.Uninstall View agent
4.reboot the server
5.install VMware tools
6.reboot the server
7.install the view agent.
8.reboot the server.
Validate the Agent status in the Connection server. It should be Available state.
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